Where do I find previous seminars I have bought?
Any previous seminars you have purchased will be available on your My account page for 1 month. You can join or sign in to My BRANZ at the top of your screen.
What equipment do I need to watch a previous seminar?
You can watch it on your computer monitor or, for groups, you can project it onto a larger screen or wall. You will need an LCD projector (found in many conference rooms) and a laptop computer. Connect the laptop to the internet and to the LCD projector. Just add a set of speakers, and a large crowd can hear and watch the presentation.
What are the requirements for an internet connection?
If you have an ADSL or cable (broadband) connection, you should have no problem receiving the audio and video stream. A bandwidth of 256 kbps is preferred.
What are the system requirements for viewing a recorded presentation?
A computer with 256 MB RAM and a sound card with speakers or headphones. We recommend that you use Google Chrome, Firefox or Safari and have the most up-to-date version installed.
Windows system requirements
- Microsoft Windows 2008 (requires the Desktop Experience), Windows 7, Windows Vista, Windows XP or Windows 2003
- Firefox 3.6 or later or Google Chrome
- Broadband internet connection (256 kbps or more)
Mac system requirements
- Mac OS X 10.5.7 or later
- Safari 4.0 or later or Firefox 3.6 or later
- Broadband internet connection (256 kbps or more)
Do I need special software to view a recorded presentation?
Ensure you have the latest version of Adobe Flash Player installed. It can be downloaded here.
How do I step through the presentation or start at a chosen point?
The length of the video and your internet connection will affect how long it takes. Once it is loaded, go to 'Slide List', select the slide where you want to start and click on 'Play from Slide'.
What do I do if there is no sound?
Check to see that your speakers are:
- connected to the correct port on the back of your computer
- plugged into a power outlet
- turned on and turned up to an audible level.
Adjust your system volume settings:
- Click Start > Settings > Control Panel.
- Select Multimedia (Sounds and Audio Devices).
- Select the audio icon from the audio tab and turn up the volume. Check that the mute boxes are not checked. (If the playback audio area is inaccessible, it is likely that your system is not configured for sound.)
- Look for the speaker icon and adjust the volume using the slide bar next to the icon.
Why is the video so slow and choppy?
If you are using a 56 kbps modem (or slower), you may experience a slow transmission rate, and the image may be choppy at times of high traffic on the internet. Try closing all other applications. Keep in mind that this is not a television signal and that the video and audio transmission uses a reasonably large amount of your internet bandwidth.
Troubleshooting playback issues
If you are having trouble viewing a presentation and have verified all playback requirements have been met, follow the tips for troubleshooting Windows, Mac and Firefox playback issues described in this article.
16 October 2023