SR471 New House Owners’ Satisfaction Survey 2021 (2022)

This is the 11th in a series of reports on the New House Owners’ Satisfaction Survey. The data that makes up this report was obtained through surveying new house owners on the performance of their builder. The purpose of the survey is to add a quality measure to other work on building industry performance. It creates a time series on the performance of the building industry from the owner’s perspective.