SR443 Knowing enough to ask (2020)

This report examines the type of research newbuild clients research do before and during their build and how they interact with their builder during this process. It also draws attention to the ways newbuild clients go about researching before and during a build.

The research found that the information newbuild clients gathered was usually centred on determining the reputation of their builder as it was difficult to research beyond this point by themselves. Clients were aware of the knowledge deficit between themselves and their builder so tailored their research around identifying the reputation of that builder to ensure the quality of their new home.

The report outlines several ways to potentially improve the flow of information to newbuild clients and ensure that they can access the information they need to ensure a good-quality build.

See the BRANZ Research Now for a short and accessible summary of this report