SR398 Prioritising quality (January 2020)

Quality issues range from minor problems such as aesthetic issues to those that can have serious long-term impacts. This report identifies those quality issues that should be prioritised based on frequency and impact from the perspectives of industry experts. It also identifies areas of concern from two viewpoints – the initial owner and the long-term durability and functionality of the building. Determining which quality issues should be prioritised will provide an understanding about the implications of these issues.

The highest-priority quality issues found largely related to weathertightness. Problems reported included incompatible materials used together, poor quality materials or workmanship and poor installation practices. These issues have a significant impact on the durability and performance of the building and are likely to be costly to repair.

Builders and clients understand the term ‘quality’ differently. They also have different expectations throughout the building process. This highlights the importance of communication as being key to a smooth construction process.