SR270 New House Owners' Satisfaction Survey 2011 (2018)

This report presents the results of our New House Owners' Satisfaction Survey 2011. The data was obtained through surveying new homeowners on the performance of their builder. The purpose of the survey was to aid work done on building industry performance measures.

A survey of 501 new house owners for houses largely built in 2011 was undertaken to determine how they rated their builder. The survey's response rate was 29% and covered 31 local territorial authorities, which accounts for approximately 70% of new dwellings in New Zealand. Responses were generally positive about the builder's performance. Most new homeowners were satisfied with the quality of their home, and 77.5% of respondents stated they would recommend their builder. However, the call-back rate was very high at 72.3%.