ER29 Evidencing quality issues: What can industry data tell us? (April 2018)

This report explores the link between type and nature of residential building practitioners and quality issues as expressed by information collected during the building consent process.

The main intended outcome of this research is a framework for better understanding the relationship between industry players and quality issues as defined through the consenting process. This will give a better foundation from which to make decisions about what quality issues to address and how to address them, primarily through having more targeted information about what the issues are and where they are occurring.

There are three overall findings:

• Persona can act as a tool to connect the various datasets and to understand who builds at volume and how they operate.
• Electronic consenting systems hold a wealth of information about the building process, including quality, but there has been limited effort put into how to unlock this,
• Large and medium-scale builders have the better quality results based on the datasets we used, and together represent an avenue for influencing improvement across 50% of new residential builds