ER106 Proactive quality management in the residential construction sector (2025)

This report details a research initiative to enhance quality management practices within the residential sector. Traditionally, quality management has focused on identifying defects and calculating the costs of poor quality. However, these methods often overlook the psychological factors that influence behaviour related to quality.

This research advocates for a holistic, behaviour-focused approach to quality management in the residential sector, underpinned by cultural change, targeted training, and collaborative technological innovation.