New House Owners’ Satisfaction Survey 2024

This report presents findings from the 14th BRANZ New House Owners’ Satisfaction Survey. The survey seeks feedback from new homeowners regarding the performance of their builder and various aspects of their newly constructed home. The survey aims to provide a quality benchmark that complements other assessments of the building industry’s performance. This instalment adds to a growing time-series dataset that tracks industry trends from the homeowner’s perspective.