About this programme
This project aimed to provide a better picture of the current situation around the messages the industry gives consumers about how and why they can exceed the minimum standards. This research provided a baseline from which we can develop programmes to ensure consumers are better informed. This project was made up of two parts: 1. Carrying out an audit of what advice is currently available to consumers and how applicable, current, impartial and independent that advice is. 2. Identifying the messages the industry currently gives to consumers about exceeding the minimum standard and the tools that are available to help consumers.