Quality underpins everything we do. It is at the very core of our values, and it enables BRANZ Group to be a credible, sought after and respected enterprise that inspires the industry to provide better buildings for New Zealanders.
On 4 October 1976, BRANZ was one of the first laboratories in New Zealand to be registered as an accredited testing laboratory. The accreditation was in the field of physical testing (our fire laboratory), and the accreditation has been retained and the range of tests expanded over subsequent years.
Our accreditation against the International Laboratory standard ISO/IEC 17025:2005 now covers fire testing, fire resistance testing and thermal insulation and weathertightness. This means our test reports and certificates are accepted in 68 economies around the world.
BRANZ is also certified against ISO 9001 for its overall operation.
BRANZ is committed to meeting or exceeding customers' expectations. One way of quantifying our performance is through satisfaction surveys.
We conduct customer satisfaction surveys for testing and Appraisal work, seminars and our Build magazine. Our targets and performance against these for 2015 are outlined below.
Testing and Appraisal work
80% customer satisfaction with the outputs from our Consultancy Group (test reports for our commercial clients and our Appraisal projects).
The target was met during 2015 for all measures except except 'Value for money' and 'Able to transfer knowledge':
90% of respondents rate the seminars as either meeting or exceeding their expectations.
The target was exceeded, with the measure being 93% and above for seminars in 2015.
90% of respondents rate Build magazine as either useful, very useful or excellent.
The target was exceeded, with the measure being 95% and above for the hardcopy version and 90% satisfaction for the new online version.