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 Webstream FAQs

Here are some recent questions we have been asked about watching webstreams:

Where do I find webstreams I have bought?

Any webstreams you have purchased will be available on your My BRANZ page. You can join or sign in to My BRANZ at the top of your screen.

What equipment do I need to watch a webstream?

You can watch the video on your computer monitor or, for groups, you can project the webcast onto a larger screen or wall. You will need an LCD projector (found in many conference rooms) and a laptop computer. Connect the laptop to the internet and to the LCD projector. Just add a set of speakers, and a large crowd can hear and watch the presentation.

What are the requirements for an internet connection?

If you have an ADSL or cable (broadband) connection, you should have no problem receiving the audio and video stream. A bandwidth of 256 kbps is preferred.

What are the system requirements for viewing a Mediasite presentation?

A computer with 256 MB RAM and a sound card with speakers or headphones and an internet browser compatible with Microsoft Silverlight. All popular browsers are supported, including Internet Explorer, Firefox, Safari and Chrome.

Windows system requirements

  • Microsoft Windows 2008 (requires the Desktop Experience), Windows 7, Windows Vista, Windows XP or Windows 2003
  • Microsoft Internet Explorer 7.0 or later, Firefox 3.6 or later or Google Chrome
  • Windows Media Player 9.0 or later
  • Microsoft Silverlight 5.0 or later
  • Broadband internet connection (256 kbps or more)

Mac system requirements

  • Mac OS X 10.5.7 or later
  • Safari 4.0 or later or Firefox 3.6 or later
  • Microsoft Silverlight 5.0 or later
  • Broadband internet connection (256 kbps or more)

Do I need special software to view a Mediasite presentation?

You will need Microsoft Silverlight installed on your computer. If your computer does not have Silverlight installed, you will be prompted to download and install the program when opening a webstream.

How can I view a Mediasite presentation using Linux?

Playback of Mediasite presentations on Linux is accomplished via the Moonlight Project, an open source implementation of Microsoft Silverlight. The compatible operating systems and browsers are listed on this page. Please note that only the Classic Mediasite Player is supported for Linux playback. The Silverlight Mediasite Player requires Silverlight version 3.0 or later, which is not yet available on Linux. There is a preview version of Moonlight 3.0 that some users have had success with, but it is not officially supported by Sonic Foundry.

How do I download and install Microsoft Silverlight?

Check to see if you have Microsoft Silverlight installed on your computer. The latest version is free and available for downloading from Microsoft's website (www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx). Follow the steps outlined to first verify your system requirements and then to download and install Silverlight. In most cases, you will be prompted to download and install the program when opening a webstream.

How do I step through the presentation, or start at a chosen point?

The length of the video and your internet connection will affect how long it takes. Once it is loaded, go to "Slide List", select from the slides where you want to start and click on "Play from Slide".

What do I do if there is no sound?

Check to see that your speakers are:

  • connected to the correct port on the back of your computer
  • plugged into a power outlet
  • turned on and turned up to an audible level.

Adjust your system volume settings:

  • Click Start >Settings >Control Panel.
  • Select Multimedia (Sounds and Audio Devices).
  • Select the audio icon from the audio tab and turn up the volume. Check that the mute boxes are not checked. (If the playback audio area is inaccessible, it is likely that your system is not configured for sound.)
  • Look for the speaker icon and adjust the volume using the slide bar next to the icon.

Why is the video so slow and choppy?

If you are using a 56 kbps modem (or slower), you may experience a slow transmission rate, and the image may be choppy at times of high traffic on the internet. Try closing all other applications. Keep in mind that this is not a television signal, and that the video and audio transmission uses a reasonably large amount of your internet bandwidth.

Troubleshooting playback issues

If you are having trouble viewing a presentation and have verified all playback requirements have been met, follow the tips for troubleshooting Windows, Mac, and Firefox playback issues described in this article.